ZAMBOANGA CITY – In order to ensure the credibility of the government’s database of poor households, communities are encouraged to take part during the regional validation of Listahanan 3’s initial list of poor households beginning next week in Zamboanga City, Isabela City, Basilan, and Sibuco, Zamboanga del Norte.

Those (households) who are concerned can either file an appeal or grievance through the Community Desk Validation designated in their respective barangays or online filing via https://listahanan.dswd.gov.p/grievance/.

After the posting of the initial list of poor households in conspicuous places in the barangays, the receiving and resolving of grievances shall begin immediately and will be done at least for four weeks.

The Listahanan 3 Area Supervisor (AS) assigned in the barangay shall be responsible for the receiving and processing of all grievances using the Validation Search Application (VSA). Only grievances from households residing in the barangay shall be accommodated by the assigned field personnel.

Meanwhile, all grievances received through the Listahanan 3 Validation website shall be synchronized with the VSA and Grievance Tracking and Monitoring System (GTMS) for processing. 

Furthermore, those households in rural barangays/puroks/sitios that were not covered during the Data Collection Phase will no longer be required to file grievances. They will be automatically included in the list of households for assessment.

As a rule, any person can inquire whether an individual is in the initial list of assessed households for Listahanan 3. However, the complainant must adhere to the conditions of filing a grievance. He or she must provide his or her complete name, name of the person being inquired about, and nature of complaint or grievance.

The AS will then check if the person being inquired or complained has a record in the database. If no record is found, the AS shall require the complainant to provide other household information.

The AS will take note of all the names requested to be searched, and whether they were found or not found in the database. He or she is tasked to classify the nature of every complaint received.

Upon determination of the complainant’s grievance, the AS must first establish his or her eligibility by requiring him or her to provide significant information regarding the concerned household.  The complainant should also present any government-issued ID or valid photo ID as proof of identity. If he or she is unable to do any of the above, the AS shall inform the complainant that (1) he or she has failed the verification procedure and (2) another eligible person can come and file a grievance.

For those appeals related to re-assessment of the household, the AS will have to inform the complainant that: (a) the conduct of re-assessment shall be decided by the Barangay Verification Team (BVT) and Local Verification Committee; (b) the re-interview shall be unannounced; and (c) there will only be one attempt to secure the interview. The AS  will write the Tracking Number and the name of the complainant in the corresponding Consolidated Grievance Log and the complainant will be required to affix his/her signature or thumb mark in the space provided for the complaint to be valid.

On the other hand, the validation activity for the remaining provinces or areas in Zamboanga Peninsula will begin its operations next month.

To know more about the different grievances that can be filed, kindly refer to the info graphic below: